Consumer Hotline: 1-800-392-5658 or 334-242-7335
The Consumer Interest Division serves as a mediator of disputes between consumers and businesses.
Although the Attorney General cannot serve as a private attorney for an individual or provide consumers
with legal advice, the Consumer Interest Division can successfully mediate complaints to the mutual
satisfaction of the consumer and the business. The Consumer Interest Division
also receives consumer calls and provides information regarding check scams and mortgage fraud, as
well as other consumer related fraud.
Alabama law requires charities, health studios, professional fundraisers, professional solicitors,
commercial co-venturers and telemarketers that solicit in or from the State of Alabama to register
with the Attorney General’s Office. Registration information can be found below. For
specific questions regarding registrations, call 1-800-392-5658.
Sections of the Division
The Environmental Section represents the State of Alabama on a variety of complex environmental issues
before the State and Federal Courts and numerous state and federal governmental agencies. The
Environmental Section actively litigates on behalf of Alabama to enforce State environmental laws
and to prevent and abate pollution of State waters, land, and air. In addition, the Section
works closely with and/or represents various state environmental regulatory boards and agencies,
including the Alabama Department of Conservation and Natural Resources, the Alabama Department of
Environmental Management, and the Environmental Management Commission.
This section of the Civil Division acts as the advocate for the consumers before the Alabama
Public Service Commission and represents the Attorney General in all utility matters before the
Public Service Commission. The Attorney General, primarily representing residential
consumers, intervenes in utility matters affecting the public interest, particularly those
utility dockets involving rate and service issues with electricity, natural gas,
telecommunications, water, and wastewater companies.
1-800-392-5658 or 334-242-7335