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February 27, 2015
For More Information, contact:
Luther Strange
Mike Lewis (334) 353-2199
Alabama Attorney General
Joy Patterson (334) 242-7491
Claire Haynes (334) 242-7351
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March 1-7 is National Consumer Protection Week
(Montgomery) – In accordance with National Consumer Protection Week, Alabama
Attorney General Luther Strange announces the top ten consumer complaints as reported to
his office by Alabamians during 2014.
“Alabamians need to be aware of scams that could cost them thousands of dollars or
rob them of their identity,” said Attorney General Strange. “The Alabama Attorney
General’s Office maintains a consumer protection hotline to take reports of fraudulent
activity and to provide information and tools to equip individuals to protect themselves.
“My office has compiled a list of the top ten categories of consumer complaints
received from Alabamians over the last year. Not surprisingly, most consumer complaints
came from internet-related activity, including emails and online offers intended to steal one’s
identity, credit card or bank account information. Closely following were aggressive debt
collectors and loan and mortgage telemarketers.”
The Alabama Attorney General’s Office of Consumer Protection received more than
4,300 consumer complaints during 2014 with the majority grouped into the following ten

  1. Online Scams
  2. Debt Collection
  3. Loans/Mortgages
  4. Auto (Used)
  5. Home Repair
  6. Retail Purchases
  7. Mail Order/Magazines
  8. Satellite/Cable/ISP Service Disputes
  9. Auto Repair
  10. Landlord/Tenant Disputes

501 Washington Avenue * Montgomery, AL 36104 * (334) 242-7300
www.ago.alabama.gov Page 2 of 2

Interestingly, the top three consumer complaints of 2013 were Loans/Mortgages, Debt

Collection, and Online scams.
“Alabama consumers should always be on alert to consumer scams and fraud and if
they have questions about a suspicious offer or transaction they are encouraged to contact the
Attorney General’s Office of Consumer Protection,” said Attorney General Strange. “When
appropriate my office also can mediate disputes between consumers and businesses.”
The Attorney General’s Office of Consumer Protection cannot serve as an individual’s
private attorney or provide consumers with legal advice. However, in many instances, the
Attorney General’s Office has been successful in mediating complaints to the mutual
satisfaction and benefit of the consumer and the business.
If circumstances warrant, the Attorney General may initiate legal action, either civil or
criminal, to represent the interests of the State of Alabama and to enforce the various laws
designed to protect consumers from con artists and unscrupulous practices by businesses.
When such action is taken, the Attorney General is authorized to seek restitution for the
affected consumers, as well as injunctive relief, civil penalties and criminal penalties.
To report suspected consumer fraud, Alabamians can call the Attorney General’s
Consumer Protection Hotline at 1-800-392-5658. You can also visit the Attorney General’s
web site at http://www.ago.state.al.us/ and click on “Consumer Protection.” To file an on-
line complaint, use the link: http://www.ago.state.al.us/Page-Consumer-Protection-File-a-
National Consumer Protection Week (NCPW) is a coordinated campaign of state
Attorneys General, the Federal Trade Commission and other government agencies that
encourages consumers nationwide to take full advantage of their consumer rights and make
better-informed decisions. NCPW 2015 will take place March 1 through March 7, 2015. More
information can be found at the NCPW website: http://www.ncpw.gov/.