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February 5, 2016
For More Information, contact:
Luther Strange
Mike Lewis (334) 353-2199
Alabama Attorney General
Joy Patterson (334) 242-7491
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(MONTGOMERY)–Attorney General Luther Strange today announced a $470
million joint state-federal settlement with mortgage lender and servicer HSBC to
address mortgage origination, servicing, and foreclosure abuses.
The settlement provides direct payments to Alabama borrowers for past
foreclosure abuses, loan modifications and other relief for borrowers in need of
assistance, rigorous mortgage servicing standards, and grants oversight authority to an
independent monitor.
The settlement includes Alabama and 49 other states, the District of Columbia,
the U.S. Department of Justice (DOJ), the U.S. Department of Housing and Urban
Development (HUD), and the Consumer Financial Protection Bureau (CFPB).
“This agreement provides much-needed relief to eligible Alabama borrowers,
and puts a stop to many of the bad practices that have harmed consumers,” said
Attorney General Strange. “Through tough servicing standards, this agreement
compels HSBC to abide by more fair procedures.”
HSBC Agreement Closely Mirrors National Mortgage Settlement
The agreement’s mortgage servicing terms largely mirrors the 2012 National
Mortgage Settlement (NMS) reached in February of 2012 between the federal
government, 49 state attorneys general, including Alabama, and the five largest national
mortgage servicers. That agreement provided consumers nationwide with more than
$50 billion in direct relief, created new servicing standards, and implemented
independent oversight.
A subsequent state-federal agreement with SunTrust Mortgage Inc. worth nearly
$1 billion was announced in June of 2014.

501 Washington Avenue * Montgomery, AL 36104 * (334) 242-7300
www.ago.state.al.us Page 2 of 3

Loan Modifications
The HSBC agreement requires the company to provide certain borrowers with
loan modifications or other relief. The modifications, which HSBC chooses through an
extensive list of options, include principal reductions and refinancing for underwater
mortgages. HSBC decides how many loans and which loans to modify, but must meet
certain minimum targets. Because HSBC receives only partial settlement credit for
many types of loan modifications, the settlement will provide relief to borrowers that
will exceed the overall minimum amount.
Payments to Borrowers
Approximately 1,094 eligible Alabama borrowers whose loans were serviced by
HSBC and who lost their home to foreclosure from January 1, 2008, through December
31, 2012, and encountered servicing abuse will be eligible for a payment from the
national $59.3 million fund for payments to borrowers. The borrower payment amount
will depend on how many borrowers file claims.
Eligible borrowers will be contacted by a settlement administrator about how to
qualify for payments.
Mortgage Servicing Standards
The settlement requires HSBC to substantially change how it services mortgage
loans, handles foreclosures, and ensures the accuracy of information provided in federal
bankruptcy court. The terms will prevent past foreclosure abuses, such as robo-signing,
improper documentation and lost paperwork.
The settlement’s consumer protections and standards include:

  • Making foreclosure a last resort by first requiring HSBC to evaluate homeowners
    for other loss mitigation options;
  • Restricting foreclosure while the homeowner is being considered for a loan
  • Procedures and timelines for reviewing loan modification applications;
  • Giving homeowners the right to appeal denials;
  • Requiring a single point of contact for borrowers seeking information about their
    loans and maintaining adequate staff to handle calls.

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Independent Monitor
The National Mortgage Settlement’s independent monitor, Joseph A. Smith Jr.,
will oversee HSBC agreement compliance for one year. Smith served as the
North Carolina Commissioner of Banks from 2002 until 2012, and also is the
former Chairman of the Conference of State Banks Supervisors (CSBS). Smith
will oversee implementation of the servicing standards required by the
agreement and issue public reports that identify whether HSBC complied or fell
short of the standards imposed by the settlement. If HSBC is alleged to have
violated terms of the agreement, the states and federal agencies can seek relief
through the court.
Additional Terms
The agreement resolves potential violations of civil law based on HSBC’s
deficient mortgage loan origination and servicing activities. The agreement does not
prevent state or federal authorities from pursuing criminal enforcement actions related
to this or other conduct by HSBC, or from punishing wrongful securitization conduct
that is the focus of the Residential Mortgage-Backed Securities Working Group.
Additionally, the agreement does not prevent any action by individual borrowers who
wish to bring their own lawsuits.
The agreement will be filed as a consent judgment in the U.S. District Court for
the District of Columbia.