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March 8, 2016
For More Information, contact:
Luther Strange
Mike Lewis (334) 353-2199
Alabama Attorney General
Joy Patterson (334) 242-7491
Page 1 of 2

March 6-12 is National Consumer Protection Week
(MONTGOMERY) – During National Consumer Protection Week, Attorney General
Luther Strange announced the top consumer complaints received in his Consumer
Interest Division during 2015. He also urged Alabamians to notify his office when they
experience or suspect consumer fraud.
“As we focus our attention this week on consumer protection, I am warning consumers
to be watchful each and every day,” said Attorney General Strange. “Scammers never
go away, they just change tactics and we must not let down our guard. The best way to
avoid being a victim, or to minimize the risk, is to be vigilant against fraud in its many
forms. Last year my office handled more than 3,000 complaints from consumers, and
provided education and assistance that prevented a number of other scams from being
The Attorney General’s Consumer Interest Division received 3,160 consumer
complaints during 2015 with the top five as follows:

  1. Loans/Mortgages
  2. Debt Collection
  3. Home Repair
  4. Auto (Used)
  5. Auto Repair

“Our goal is to stop consumer fraud before it happens, and our staff of consumer
specialists stand ready to help,” said Attorney General Strange. The Attorney General’s
Office maintains a consumer protection hotline to take reports of fraudulent activity
and to provide information and tools to equip individuals to protect themselves. “I
hope that consumers will take advantage of the resources offered by our consumer
protection office, and that together we can fight the fraud that occurs and stop it
wherever possible.”

501 Washington Avenue * Montgomery, AL 36104 * (334) 242-7300
www.ago.state.al.us Page 2 of 2

The Attorney General’s Office of Consumer Protection cannot serve as an individual’s
private attorney or provide consumers with legal advice. However, in many instances,
the Attorney General’s Office has been successful in mediating complaints to the
mutual satisfaction and benefit of the consumer and the business.
If circumstances warrant, the Attorney General may initiate legal action, either civil or
criminal, to represent the interests of the State of Alabama and to enforce the various
laws designed to protect consumers from con artists and unscrupulous practices by
Alabamians may report suspected consumer fraud by calling Attorney General’s
Consumer Protection Hotline at 1-800-392-5658 or online at
http://www.ago.state.al.us/and click on “Consumer Protection.” To file an online
complaint, use the link: http://www.ago.state.al.us/Page-Consumer-Protection-File-a-